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GiriKonatham Member since 2008 15 posts
Kelly Services
Posted: 2 years ago
Last activity: 2 years ago
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How to reset SLA defined on a stage from a flow with in the same stage

Hello,

I have a case life cycle in which i have defined a SLA rule on second stage.

In this second stage, i have to provide Re-Assign facility as part of the work flow which i have defined in flow. When user takes this re-assign flow action, i want to reset the timer on current running SLA defined in that stage. I don't see the pxGoalTime either on newAssignPage or on pyWorkPage. I am not sure where the SLA goaltime and deadline time properties are when i define the SLA on a stage. Hence, i am not able to reset via newAssignPage or pyWorkPage. I am not sure whether SLA defined on a stage considers as a SLA on assignment or SLA on work.

Please help me how can we do this.

***Edited by Moderator Marissa to update platform capability tags****

Case Management
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