Hello, 

Can this be helpful: https://community.pega.com/sites/default/files/help_v83/procomhelpmain.htm#/express/data-/data-admin-/data-admin-authservice/testing-auth-service-tsk.htm

What PRPC version is it?

Hi,

Are you trying to create new operator or using an existing Pega operator to login ? From the error message, it looks the operator record has been disabled. Can you check if Operator record is not disabled on Pega ?

For debugging SSO login process, you can enable logging for below classes and see.

com.pega.pegarules.integration.engine.internal.util.PRSAMLv2Utils 

com.pega.pegarules.integration.engine.internal.sso.saml.SAMLResponseHandler 

com.pega.pegarules.integration.engine.internal.sso.saml.SAMLRequestHandler 

com.pega.pegarules.integration.engine.internal.sso.AbstractSSOHandler 

com.pega.pegarules.integration.engine.internal.sso.saml.SAMLv2ACSHandler

Thanks,

Santhosh

Hi,

You can also add SAML tracer in Chrome browser and capture the request URLs. Please find the attached snippet for more details.

Thank you,

Abhishek

Hi,

You can either trace from the Admin studio and selecting the activity that you want to trace.

You can use SAML tracer and Fiddler tools to trace the SAML activity from the browser which you need to download based upon the browser you are using.

"Your account has been disabled, contact your system administrator"

The above error generally appears when you have logged the incorrect passwords for quite a number of times.