Question
Last activity: 2 Dec 2019 9:38 EST
How to trace SAML Activity
Hi All,
Whenever I log in through SSO Login page, I am getting following error message in the browser.
"Your account has been disabled, contact your system administrator"
So, How to trace SAML activity?
Could you please provide inputs?
Regards,
AK
Hi,
Are you trying to create new operator or using an existing Pega operator to login ? From the error message, it looks the operator record has been disabled. Can you check if Operator record is not disabled on Pega ?
For debugging SSO login process, you can enable logging for below classes and see.
com.pega.pegarules.integration.engine.internal.util.PRSAMLv2Utils
com.pega.pegarules.integration.engine.internal.sso.saml.SAMLResponseHandler
com.pega.pegarules.integration.engine.internal.sso.saml.SAMLRequestHandler
com.pega.pegarules.integration.engine.internal.sso.AbstractSSOHandler
com.pega.pegarules.integration.engine.internal.sso.saml.SAMLv2ACSHandler
Thanks,
Santhosh
Hi Santosh,
I am trying to create a new operatorID.
I have more than one node(8-10) in staging environment.
So if I enable logging in one node. How can I identify the exact node to check the log?
Is the new operator record created in the system ?
Hi,
You can also add SAML tracer in Chrome browser and capture the request URLs. Please find the attached snippet for more details.
Thank you,
Abhishek
Hi Abhishek,
Thank you for the response.
I have tried the SAML tracer but I am getting a success message in the tracer.
In the browser, I am getting the error message
"Your account has been disabled, contact your system administrator"
Hi,
You can either trace from the Admin studio and selecting the activity that you want to trace.
You can use SAML tracer and Fiddler tools to trace the SAML activity from the browser which you need to download based upon the browser you are using.
"Your account has been disabled, contact your system administrator"
The above error generally appears when you have logged the incorrect passwords for quite a number of times.
Hello,
Can this be helpful: https://community.pega.com/sites/default/files/help_v83/procomhelpmain.htm#/express/data-/data-admin-/data-admin-authservice/testing-auth-service-tsk.htm
What PRPC version is it?