Question4Replies6376Views Chiranjeevi12 Member since 2014 28 posts Capgemini Posted: 3 years agoLast activity: 3 years 1 month ago Closed How to trace an SLA ?I know SLA 's will a part OOTB PegaPro-Com Agent. Tracing an SLA is it similar to trace Agent ? System Administration ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 3 years agoSwarnenduM Infosys replied to Chiranjeevi12Yes you can try that method... Posted: 3 years agoPrajendra PEGA replied to Chiranjeevi12SLA is run by ServiceLevelEvents agent, So tracing a SLA is nothing but Tracing an Agent. There is no difference Posted: 3 years agoSusanLiu_GCS PEGA replied to Chiranjeevi12Hi, Some times the requestors will run even before you select and delay agent. A trick is 1. Stop the agent. 2. delay 3. Start the agent. 4. delay again 5. Go to requestors, Select the delayed requestor, click tracer. 6. Now, send the case to the particular assignment in which your SLA is there - > This needs to be done immediately as you have only 60 seconds for this action. Please also refer to below pdn link: https://pdn.pega.com/pegatube/support-guide-how-troubleshoot-sla-broken… https://pdn.pega.com/pegatube/support-guide-how-trace-batch-requestors-… Thanks, Susan Posted: 3 years agoChiranjeevi12 Capgemini replied to Chiranjeevi12Thanks to all for solutions.