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LANIT JSC
Posted: July 17, 2015
Last activity: July 21, 2017
Is it possible to stop time for SLA, and then resume it?
We have a business case. Our users want the ability to stop time for SLA and then resume. Is it possible to somehow implement this feature? To my knowledge, this functionality is not provided by the platform PRPC 7.1.8.
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Hello Nikita,
This functionality is not possible to implement . For assignment level SLA , you can achieve it by changing the status and take it to a different assignment level where there is no SLA involved. So for example, lets say you are currently on Assignment A having SLA of 2 days and your end user wants to pause it . So they need to move it to assignment B which does not have any SLA.