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Taw Sern Tan (TawSernTan)
M1 Ltd

M1 Ltd
TawSernTan Member since 2015 40 posts
M1 Ltd
Posted: August 30, 2018
Last activity: September 10, 2018

Monitoring and Support Pega System and Campaign Execution


We have implement a few campaigns in Pega Marketing recently, and more campaigns are going in.

Therefore, the challenge on ensuring that the system and campaigns are running fine also increases. This lead to the following queries:

1) Where can we check to ensure that system health is good? The software is not taking up too much CPU, memory etc?
2) Where can we check to see what are campaigns that will run today, that are running now?
3) Where do we check the stage of the campaign execution? E.g. Retreiving of customer base? Sending of email, sending of SMS?
4) In terms of sending of email/SMS, where can we tell how many email/SMS are sent, and how many more to go? This is critical as we do have campaigns that are time critical, as we can only execute 1 campaign after the previous has completed.
5) Who are the user that are logging on to the system?
6) When there is an issue, where shall we start to do the investigation?

As this system is used mainly by our marketing user, I do hope that they can take up some monitoring roles, as we will not know what campaign they are doing and executing. It will be good to have a USER interface to the monitoring themselves, instead of having us to do the tracking in the back end.

Please provide detail instruction, in layman terms, as we are still very new to the Pega.


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