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Jon Sandrock (sandj)
PEGA
Account Executive
Pegasystems Inc.
US
sandj Member since 2016 1 post
PEGA
Posted: October 31, 2019
Last activity: November 8, 2019
Posted: 31 Oct 2019 18:49 EDT
Last activity: 8 Nov 2019 14:30 EST
Closed

Multiple Browsers and Sessions Causing Hanging

We have Users who open multiple browsers and sessions of applications, one using an iPad. Sometimes the application will hang on various screens. We have provided information on the suggested approach of logging into one application and use our Application Switching function to 'jump' to another application, and the best practice of always logging off when done. We have been asked if we could programmatically kill unneeded, or abandoned requestor sessions. We have explained that while technically we could detect another session when logging into a new session, we do not know if the User is still in the existing session, or as already closed it, and we could end up causing more confusion. We are looking for suggestions.

***Edited by Moderator Marissa to update SR Details***

Pega Platform User Experience Support Case Exists
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