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Nizam Mohammed (Nizam)
Tech Mahindra

Tech Mahindra
IN
Nizam Member since 2019 75 posts
Tech Mahindra
Posted: June 16, 2020
Last activity: June 18, 2020
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Need to show answer in webchatbot next question

Hi,

We have a requirement to capture an id in a web chatbot. Once the id has been captured, we wanted to show this id in the next question.

Ex: What is your case id?

Ans: C-123

Please confirm your entered case id is C-123? (Just example)

Ans: Yes or No

I tried to referer the answer property in second question through RTE, Pega reference and direct reference as a survey question. But it not showing the value and it is returning null. Is it a limitation or product issue? Please confirm.

 

Regards,

Nizam

 

***Edited by Moderator Marissa to update Platform Capability tags****

Pega Platform 8.4 Conversational Channels