Question

2
Replies
41
Views
Virendra Sawant (VirendraSawant)
Atos
Architect
Atos
IN
VirendraSawant Member since 2017 3 posts
Atos
Posted: November 20, 2020
Last activity: November 20, 2020
Posted: 20 Nov 2020 4:41 EST
Last activity: 20 Nov 2020 10:27 EST

Next Best Action ability within Case management for manufacturing domain

Hello,

We have a business requirement for one of the scenarios to identify the most appropriate action to be taken on a case depending on input parameters. Also the logic to suggest the action should be self learning (AI/ similar to NLP) via feedback/correction done in the flow by the user. Over the time the prediction score would eventually reach the point where the feedback is no longer required and the flow will become STP without human intervention.

Wanted to know if there is any OOTB standalone component which would serve this purpose. Or CDH is the only way to go ahead with this requirement. Also need to keep in mind that domain for the application is Manufacturing.

Regards,

Virendra P.Sawant

***Edited by Moderator: Pooja Gadige to update platform capability tag***
Pega Platform 8.1.8 Decision Management Case Management Manufacturing Lead System Architect