Posted: 26 Mar 2021 13:51 EDT Last activity: 29 Mar 2021 9:30 EDT
Not getting notifications using pxNotify activity
Version : 8.2.7
I am calling pxNotify activity from an activity to generate notifications using notification rule. I am not seeing gadget notification and not getting email either. When I trace Notification queue processor I don't see any errors also.
What am I missing? Why notifications are not generated? Can anyone help where to look for the issues.
I guess you would have already checked the status of pyProcessNotification QueueProcessor.
And if you are the operator who is invoking the notification, then it is expected that the current operator will not receive the notification. Please do check the notification from other operators.
If this the case then the following rules might help.
PzProcessNotification (Final, Internal), calls the pzPrepareRecipientList (Final, Internal) which is responsible for creating the list of operators who are supposed to receive notifications.
This activity further has a check at step no 7 to skip the current user who is triggering the notification. This is a final activity, but this step has a when rule(pyFilterCurrentUser) available and for an extension.
Encountered one more issue. We are not receiving gadget notification with batch requestor. The batch job pushes notification after processing all cases. Emails are getting generated but not gadget notification.