Question
Proximity Software
SV
Last activity: 14 Dec 2017 10:05 EST
NPE after opening a case
Hello everyone,
We are having an issue with Pega 7.1.7, the user opens a report in a new browser tab, then with the tab open, he goes to his Worklist and open an existing case, when he returns to the report tab and he tries to filter or sort the result, it display a NullPointerException, can you guys tell me what could the the reason for this behaviour?
***Edited by Moderator Marissa to update categories***
Pegasystems Inc.
US
can you attach a screenshot or the PegaRULES log file during the time when the error occurred?
Pegasystems Inc.
IN
Can you also run the tracer when you are running the report. There you must get some FAIL message which will help us in further debugging the issue. NPE can happen because it is not able o find some index/parameter value etc.
Proximity Software
SV
It shows two steps with a FAIL status
It shows two steps with a FAIL status
Pegasystems Inc.
US
I think it would be better if you share the PegaRULES error message regarding this use case as this image doesn't help to identify the root cause.
Proximity Software
SV
Sorry I don't have access as a PegaDiagnosticUser
Pegasystems Inc.
IN
PerformPreProcessing activity has only one step with Java code
flowAction.putString("pyClassName", interestPage.getClassName());
Now if interestPage somehow goes missing from clipBoard null pointer exception follows
Compare tracer for Pass scenario to that of failed scenario and try to figure out if interest page goes missing
Thanks,
Ujjwal
Proximity Software
SV
InterestPage has a value in both scenarios so I still don't know what it could be, however I noticed that if I refresh the browser tab of the report (F5) it doesn't throw the NPE