FredG487 Member since 2009 34 posts
Highmark Health
Posted: April 20, 2018
Last activity: January 22, 2020

OOTB Update PCP and Find Provider not returning search results

Hello! I have installed Pega731 and the frameworks to support Pega Customer Service for Healthcare v731. In the Interaction Portal, I try to search for a PCP - either by Update PCP or Find Provider, I get the response - No results found. Please revise your search. In the log file, this is what I see:

[PegaCSHCSample:07.31] ( internal.mgmt.Executable) ERROR|xx.xx.xx.xx CSHCSysAdmin - Exception Failed to find instance 'GetGeoCoordinates--(String)' of type Rule-Utility-Function defined in 'google_geocodes'
at com.pega.pegarules.generation.internal.library.LibraryRuntime.resolveAndinvokeFunctionViaReflection( ~[prprivate.jar:?]
I have reinstalled the application twice (on different servers) and get the same result. I have generated the google API key and that appears to work when testing independently.
Any ideas on what could be causing this issue?
Thank you!
***Edited by Moderator Marissa to update SR Details***
Pega Customer Service SR Exists
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