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Laura Saez Gomez (saezl)
PEGA
Lead Business Architect - Pega Consulting
Pegasystems Inc.
ES
saezl Member since 2015 13 posts
PEGA
Posted: October 19, 2015
Last activity: December 21, 2015
Posted: 19 Oct 2015 13:55 EDT
Last activity: 21 Dec 2015 7:22 EST
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Open 2 different cases from external email not working

Hello,

I have two issues when opening cases from an external email:

1. Having the portal opened, if I click on the link to open the case it creates me a new IE session. How can I open the case in the same session?

2. User is not logged in. The user wants to open 2 cases, one in each email: first email is clicked and portal is loaded and case is opened. However once the user click on the second email just the portal is loaded in a new sessions, the case is not opened.

Parameters are properly passed, because when you to open each email separately it works fine.

Any clue?

Thanks

Data Integration
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