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saezl Member since 2015 13 posts
PEGA
Posted: 4 years ago
Last activity: 4 years 8 months ago
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Open 2 different cases from external email not working

Hello,

I have two issues when opening cases from an external email:

1. Having the portal opened, if I click on the link to open the case it creates me a new IE session. How can I open the case in the same session?

2. User is not logged in. The user wants to open 2 cases, one in each email: first email is clicked and portal is loaded and case is opened. However once the user click on the second email just the portal is loaded in a new sessions, the case is not opened.

Parameters are properly passed, because when you to open each email separately it works fine.

Any clue?

Thanks

Data Integration
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