Opening a Case copied from an existing case such that on closing the user goes back to old case
I have a requirement to copy an existing case and open the newly created case . I have given a local action from the existing case from where the users can copy the data and create a new case . The requirement is to open the newly created case such that on close of the newly created case the user goes back to the old case . I am able to open the newly created case but when the user closes it , he goes to dashboard instead of the old case.
How to open the newly created case such that on closing the user goes back to old case.
When I tried setting up the use case on my system, the new case did not open from my local action. It was created but the submit of the local action caused the review harness of the existing work object to display. Maybe someone else will be able to comment on those actions.
I tried using the 'Create Work' option on a button in my section and that worked fine. Maybe the old work object is being closed in your scenario. You could compare with using the 'Create Work' option on a button to see what is different.