Question3Replies138Views S_Yennam Member since 2014 32 posts Virtusa Corporation Posted: 2 years agoLast activity: 2 years 7 months ago Closed When operator opens WO from Workbasket and close its routing back to operator listHi All,Recently we upgraded to CSHC 7.21 Pega 7.2.When user open WO (Interaction Level) from workbasket and without performing any action if he/she close WO then it should route back to Work Basket but now its routing to Operator work list.Any suggestions how to handle this. If operator doesnot perform any actions it should route back to WB not WLThanks***Updated by moderator: Lochan to add Categories*** Pega Customer Service Case Management Low-Code App Development Upgrades ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 2 years agovanaa PEGA replied to S_YennamIs user using getnextwork to get the assignment? If yes, can you check what is the setting in GetNextWork_MoveAssignmentToWorklist. Set this to false to make it route to workbasket. Posted: 2 years agoS_Yennam Virtusa Corporation replied to vanaaYha we are using getnextwork and GetNextWork_MoveAssignmentToWorklist is set to false. But still I'm facing same issue ! Posted: 2 years agovanaa PEGA replied to S_YennamIt should work if this is set to false. Have you overriden GetNextWork_MoveAssignmentToWorklist from Pega-proCom ruleset? Check if your GetNextWork_MoveAssignmentToWorklist is being picked, i mean is it in the ruleset stack of your application/user context.