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S_Yennam Member since 2014 32 posts
Virtusa Corporation
Posted: 2 years ago
Last activity: 2 years 7 months ago
Closed

When operator opens WO from Workbasket and close its routing back to operator list

Hi All,

Recently we upgraded to CSHC 7.21 Pega 7.2.

When user open WO (Interaction Level) from workbasket and without performing any action if he/she close WO then it should route back to Work Basket but now its routing to Operator work list.

Any suggestions how to handle this. If operator doesnot perform any actions it should route back to WB not WL

Thanks

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