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 Mendus Chelapurath (Mendus)
Accenture LLP
System Architecture
Accenture LLP
US
Mendus Member since 2018 1 post
Accenture LLP
Posted: January 15, 2019
Last activity: January 15, 2019
Posted: 15 Jan 2019 11:24 EST
Last activity: 15 Jan 2019 11:37 EST
Closed

Pega Chat

I have installed pega platform and CRM application and also configured pega chat on a different computer with different database, redis and node. Now trying to configure the pega chat with pega platform. I was able to configure it but getting error when trying to invoke chat option from CRM application " You don't have a chat account on this host"

Can anyone tell me what is needed? I don't have design studio. But dev studio and admin studio are working in pega platform

Pega Customer Service
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Posted: 2 years ago
Posted: 15 Jan 2019 11:37 EST
Marc Lasserre (MarcLasserre_GCS)
PEGA
Principal Software Solutions Engineer
Pegasystems Inc.
FR

Hello,


How many Pega Customer Service instances do you have just one? Because I believe for each pegaCS instance there should a unique pega chat account i.e unique privateAPIKey. 

We'd prefer it if you saw us at our best.

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