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Posted: March 20, 2019
Last activity: April 1, 2019
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Performing Agents on case to update data
When the case is in Stage and the details are not fetched by CSR, Then Agent will identify the cases of those types and update the details related to those cases
***Edited by Moderator Marissa to update platform capability tags****
Posted: 1 year ago
BASED ON ACCOUNT NUMBER ,TRANSACTIONS WILL DISPLAY IN SECOND STAGE .IF THOSE TRANSACTIONS ARE NOT DISPLAYED WITH OUR LOGIC THROUGH AGENTS WE NEED FIND THOSE TYPE OF CASES AND AGENTS SHOULD UPDATE
Hello,
Is it a question you having? I'm sorry but I didn't get it. Can you clarify and add a screen shot maybe.