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 MANIDEEP EDARA (MANIDEEPE)
TCS

TCS
IN
MANIDEEPE Member since 2018 3 posts
TCS
Posted: March 20, 2019
Last activity: April 1, 2019
Posted: 20 Mar 2019 11:21 EDT
Last activity: 1 Apr 2019 9:39 EDT
Closed

Performing Agents on case to update data

When the case is in Stage and the details are not fetched by CSR, Then Agent will identify the cases of those types and update the details related to those cases

***Edited by Moderator Marissa to update platform capability tags****

Case Management
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Posted: 2 years ago
Posted: 20 Mar 2019 14:23 EDT
Marc Lasserre (MarcLasserre_GCS)
PEGA
Principal Software Solutions Engineer
Pegasystems Inc.
FR

Hello,


Is it a question you having? I'm sorry but I didn't get it. Can you clarify and add a screen shot maybe.
Posted: 2 years ago
Posted: 1 Apr 2019 9:39 EDT
MANIDEEP EDARA (MANIDEEPE)
TCS

TCS
IN

BASED ON ACCOUNT NUMBER ,TRANSACTIONS WILL DISPLAY IN SECOND STAGE .IF THOSE TRANSACTIONS ARE NOT DISPLAYED WITH OUR LOGIC THROUGH AGENTS WE NEED FIND THOSE TYPE OF CASES AND AGENTS SHOULD UPDATE 

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