Question
infosys
IN
Last activity: 26 Jul 2017 7:27 EDT
Case status update
Hey,
i am facing an issue : The issue is whenever i am picking a case from a workbasket the Case status is not getting updated
Example: My case status is pending-Review in the Workbasket, when I pick it up from the workbasket the status
should be Open.
The page is not getting refreshed. Kindly help me out.
Thanks
***Moderator Edit: Vidyaranjan | Updated Categories***
Infosys
AU
Hi
Did you use any flow action preactivity or did you customize get next work to achieve this requirement?
infosys
IN
hey SwarnenduM,
I had added the status in the flow action preactivity still it is not picking it. As per my knowledge get next work are for manual assignment management. Can you please elalaborate as to how i can be using it to refresh the status from old to new
Thanks
Infosys
AU
You have to customize GNW for this. Pls share your configuration to look into this issue?, Did you check Pega logs for any error?
Pegasystems Inc.
IN
How are you updating the case status in the flow action preactivity. Are you using "UpdateStatus" api to do the same or something else.
infosys
IN
I used update status