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 priyanka kumar (priyankak0658) infosys
infosys
IN
priyankak0658 Member since 2016 22 posts
infosys
Posted: July 24, 2017
Last activity: July 26, 2017
Posted: 24 Jul 2017 3:23 EDT
Last activity: 26 Jul 2017 7:27 EDT
Closed

Case status update

Hey,

i am facing an issue : The issue is whenever i am picking a case from a workbasket the Case status is not getting updated
Example: My case status is pending-Review in the Workbasket, when I pick it up from the workbasket the status
should be Open.

The page is not getting refreshed. Kindly help me out.

Thanks

***Moderator Edit: Vidyaranjan | Updated Categories***

Case Management User Experience
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Posted: 4 years ago
Posted: 24 Jul 2017 4:07 EDT
Swarnendu Mukherjee (SwarnenduM) Infosys Swarnendu Mukherjee
Infosys
AU

Hi 

Did you use any flow action preactivity or did you customize get next work to achieve this requirement?
Posted: 4 years ago
Posted: 24 Jul 2017 6:00 EDT
priyanka kumar (priyankak0658) infosys
infosys
IN

hey SwarnenduM,

I had added the status in the flow action preactivity still it is not picking it. As per my knowledge get next work are for manual assignment management. Can you please elalaborate as to how i can be using it to refresh the status from old to new

 

Thanks
Posted: 4 years ago
Posted: 25 Jul 2017 11:20 EDT
Swarnendu Mukherjee (SwarnenduM) Infosys Swarnendu Mukherjee
Infosys
AU

You have to customize GNW for this. Pls share your configuration to look into this issue?, Did you check Pega logs for any error?
Posted: 4 years ago
Posted: 25 Jul 2017 9:21 EDT
Avnish Kumar (kumaa21) PEGA Principal Software Engineer
Pegasystems Inc.
IN

How are you updating the case status in the flow action preactivity. Are you using "UpdateStatus" api to do the same or something else.

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