Posted: 6 Nov 2020 5:54 EST Last activity: 13 Nov 2020 3:49 EST
Update case status from another case
I have a requirement to resolve some instances of case A from my another case B. In the B case I have a list of selected cases type A. I tried to create an activity which opens case A instances by handle and there I changed pyStatusWork property but changed were not applied. Another problem is that Open-Obj-By-Handle can't be used in a loop, so I can't open all instances of A type cases stored in my list.
Any suggestions as to how I can implement this?
Thanks in advance!
***Edited by Moderator: Pooja to update platform capability tag***
Could you please clarify what is the closing procedure? I mean in my scenario should I just set the value of pyStatusWork property or maybe there is some OOTB functions that automatically resolve cases?