Question
pxCoveredCountOpen not updating properly
Hi,
I have two childcases and when they got resolved a button need to display for resolving the main case. So Im having a when condition checking
weather pxCoveredCountOpen='0'....but sometimes this property is not getting updated properly.
Is there any clarification or work around to overcome this issue.
Thank you,
Jeevantha
***Updated by moderator: Lochan to add Categories***
This issue rarely happen .
1. when clicking on a button child cases get resolved. not using agents
2.no lock errors in logs
3.pxCoverCountOpen =1
4.Obj-Refresh-And-Lock is used
You may use AllCoveredResolved ticket to get the main case once all child cases are resolved instead of when condition
Trace the Work-Resolve activity whether it is invoked or not while resolving child cases. This activity will decrease the pxCoveredCountOpen property value when child case is resolved
Hi Jeevantha,
From the query I understand that you are resolving few child cases after which you are trying to resolve the parent based on a condition "pxCoveredCountOpen" which is sometimes not zero and hence parent is not resolved.
Quick question -
1. How are you trying to resolve the child case you are referring here in the use case?
2. While resolving the child, did you face any Lock errors for parent in logs?
3. What is the value that you observing in the clipboard for pxCoverCount, pxCoverCountOpen and pxCoveredInsKeys?
4. On click of button, which activity/activity steps are used to resolve the parent?