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Posted: November 10, 2017
Last activity: November 12, 2017
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Question regarding using Ticket Shape Under a Flow
Could you please let me know When we actually Use a Ticket Shape in a flow ?
Initially my understanding is that
Question 1 : It is basically a Go to Statement in terms programming language ( TO jump to a Flow)
If this is true , we can achive that through Sub Process Shape know ??
Question 2 : It is used basically to route when Exception occurs inside a Flow ?
If this is true , we can achive this through Decision Shape Know ?
Is there any difference between the actual Ticket Shape and the Option Provided under Assigment Ticket Options
Please let me know , thank you in advance
***Moderator Edit: Vidyaranjan | Updated Categories***
Hello Ravi,
Thanks for posting your queries in PSC :)
Regarding query-1, Tickets are generally used when you want to jump your flow to a specific shape of a child class. Alternately, you can use Use Alternate Stage. Refer the post .
Regarding query-2, as per PDN help of Pega 7.3, You can use a ticket in a flow to respond to business exceptions, errors, or events that you define. By moving a case to a specific point in a flow, you can ensure that additional processing occurs so that the case is not left in an incomplete state.
For example using tickets, you can activate a ticket to perform cancellation tasks and send correspondence to stakeholders when a user withdraws a case.
I hope this answers.
Regards,
Rincy