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jorge perez (jorgep75)
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jorgep75 Member since 2018 9 posts
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Posted: 1 week 1 day ago
Last activity: 6 days 12 hours ago

Re-assign Screen flow to another user

Hello there,

We have a requirement where we need to move the screen flow assignment to another user. We moved the assignment to the new operator succesfully implementing a local action which moves the assignment to the current operator using pxTransferAssignment. But when the operator submits the screen. the next assignment goes back to the previous operator that was assigned. We have tried the following suggestion.

https://collaborate.pega.com/idea/re-assign-case-middle-screen-flow

We are modifying the DefaultAssignTo in the post processing activity of the local action that moves the assignment to the current operator (AssignToMe). But when the assignment is open the pyFlowParameters specifically the DefaultAssignTo  and AssignTo properties get refreshed and have the value of the old operator.

Thanks in advance.

Pega Platform 8.3.1 Case Management