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SuditSNG Member since 2013 19 posts
Capgemini
Posted: February 13, 2017
Last activity: February 27, 2017
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Reclassify case types

Hi All,

We have 2 case types - say A and B (say this is a shortened version of the process for A). We want to have the possibility to switch between the 2 case types - e.g. Users start with case type A and then in the middle of the process, they decide to reclassify this as B and later on they may again decide to reclassify this as A.

Even if we go with case specialization (say B is a specialized version of A), then also the reclassification along with the new stages and steps for the case type B doesn't seem to work.

Has anyone addressed a similar scenario before?

Thanks in advance

Case Management
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