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 Chelsea Angel (changel90)
Willis Towers Watson

Willis Towers Watson
US
changel90 Member since 2018 7 posts
Willis Towers Watson
Posted: February 11, 2019
Last activity: February 12, 2019
Posted: 11 Feb 2019 15:28 EST
Last activity: 12 Feb 2019 10:00 EST
Closed

Duplicating a case type

Is there a way to copy/duplicate a case type? If so, how do I do it?

***Edited by Moderator Marissa to update platform capability tags****

Case Management
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Posted: 2 years ago
Posted: 12 Feb 2019 7:22 EST
Mallarapu Venkata Surya Prakash (SuryaPrakash)
Eclatprime Digital Pvt Ltd
Associate Technical Lead
Eclatprime Digital Pvt Ltd
IN

we don't have anything like duplicate case type however If you want modify or experiment on existing case type, you can try a case specialization or branching.


 
Posted: 2 years ago
Posted: 12 Feb 2019 10:00 EST
Divya Sri Padarthy (divyasripadarthy)
Cognizant Technology Solutions
Senior Pega Developer
Cognizant Technology Solutions
NL

Only one way is available to achieve this, save as the case type rule (pyDefault) into a new class.


But all the stages, steps and respective process should be available in the parent class (common to both new and existing classes).


I haven't tried this,but hope this works.