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Sergio Viola (SergioV)
EY
Solution Architect
EY
BR
SergioV Member since 2016 7 posts
EY
Posted: April 16, 2018
Last activity: May 7, 2018
Posted: 16 Apr 2018 13:44 EDT
Last activity: 7 May 2018 8:17 EDT
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Cases being duplicated

I have designed a flow with an optional process. This optional process does some changes to the data in the case. When we conclude the flow, it returns to the current assignment in the main flow, as expected. The problem I'm facing is when I select the cancel option on the optional process. While it does return to the current assignment in the main flow, it is duplicating my case (and there is no error message I could find in the tracer). Does anyone have any suggestions on what could be causing this behaviour?

***Edited by Moderator, Maryrita: moved to Product Support from Applications***

Case Management
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