Question
Routing to same user who perform the case
I have a stage call underwriter and senior underwriter. U1,U2 are underwriter operators and S1,S2 are senior underwriter operators. Underwriter operators have only worklist and senior underwriter operators have a single workbasket where all senior underwriter choose from that work basket. When U1 create the case and route it to work basket and if S1 choose it and work on it, if S1 reject it it should go to the same underwriter who created it. How can I track the operator who perform the task?
Hi Sameer,
After U1 creates a case and routes it to WB, if in case S1 picks it from WB and rejects it, you can probably configure a post activity(call reassign) in reject flow action, to reassign back to the same operator, who routed it.
You can identify the operator, who routed it to WB, by looking up the property pxUpdateProperty on the pyWorkPage, or by storing/maintainig the operatorID who has sent , in a property, before sending the case to the WB