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SameeraSilva Member since 2017 62 posts
Virtusa
Posted: February 28, 2017
Last activity: March 8, 2017
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Routing to same user who perform the case

I have a stage call underwriter and senior underwriter. U1,U2 are underwriter operators and S1,S2 are senior underwriter operators. Underwriter operators have only worklist and senior underwriter operators have a single workbasket where all senior underwriter choose from that work basket. When U1 create the case and route it to work basket and if S1 choose it and work on it, if S1 reject it it should go to the same underwriter who created it. How can I track the operator who perform the task?

Low-Code App Development Case Management
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