Question
Routing assignment back to user who was working on it
Hi,
I have the below Process Flow
Start > Assignment1 > Approval assignment> Assignment2 >End
1. Assignment1 : is completed by user1
2. Approval assignment : is routed & performed by its Manager1
3. Assignment2 : should be again routed to user1
I am able to configure the routing for step 2 on assignment properties, like below
Assignment Type = Worklist, Router = ToWorklist , parameters : Operator : Manager1
(this step is working fine)
But I am not able to configure the routing on Assignment2 to user1
I tried below settings but it is not working :
-------------
Route to : Custom
Assignment Type = Worklist,
Router = ToWorklist
parameters : Operator : pxRequestor.pyUserIdentifier
-------------
Can someone please advise how it can be done?
screenshot attached.
Thanks in Advance.
***Edited by Moderator Marissa to update Pega Academy to Product; update Platform Capability Tags***
Hi
Ideal thing would be to add the User 1 as Workparty to your case. And route to the Workparty from Assignment 2.
If you want to follow your method then use pxCreateOperator.
Regards
Bhavya
If the first assignment is performed by case originator then you can make use of pxCreateOperator.
Otherwise, add and update a work party with user1 just after the first assignment is performed(probably addworkparty activity). Then use this work party for routing on assignment2. (AssignToWorkparty).
Accepted Solution
Thanks to everyone who replied, I used .pxCreateOperator and it is working now.
Will the first assignment be completed by the Operator who created the case? If yes, then you can use ".pxCreateOperator" instead of pxRequestor.pyUserIdentifier.
pxRequestor.pyUserIdentifier will get the currently logged in Operator ID, so it will route to manager after manager completed the approval step.