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Shrikant Pustode (shrikantbp)
Standard & Poor's
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Standard & Poor's
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shrikantbp Member since 2014 19 posts
Standard & Poor's
Posted: December 2, 2020
Last activity: 1 week 1 day ago

Skip 'Create' view when users create a new case in 8.5

With Pega 8.5, is there any way to skip showing a new/create harness?

Earlier this used to be possible with "Skip 'Create' view when users create a new case" option in case designer. With 8.5, documentation says "You can skip the Create view only in case types without the Create stage" and also "The Create stage is a mandatory element for collecting information before a user submits a case, so you cannot remove the Create stage from a case life cycle.". So basically because create stage is mandatory, you can no longer skip the create view.

There will be many reasons why we may not want to show new/create harness. This seems like a unnecessary restriction

***Edited by Moderator: Pooja Gadige to add platform capability tag***
Pega Platform 8.5.1 Case Management