Posted: 13 Dec 2017 9:57 EST Last activity: 3 Jan 2018 4:23 EST
Is there a local action available OOTB to set urgency in the assignment?
I know that I can update the whole case urgency with UrgencyUpdate flow action and I can update every assignment urgency with ResynchAssignmentUrgency flow action. But I would like to adjust the urgency of the current assignment. Is there an ootb flow action for this or should I implement a custom flow action?