Question 3 Replies 176 Views × Close popover Ryosuke Oka (okar1) PEGA Sr. System Architect Pegasystems Inc. AU View Profile Send Message okar1 Member since 2016 13 posts PEGA Posted: April 21, 2016 Last activity: May 20, 2016 Posted: 21 Apr 2016 5:35 EDT Last activity: 20 May 2016 14:05 EDT Closed Solved Is there pre condtion for pyEmailMaxResends to work properly? I had changed pyEmailMaxResends to be 5 (from 3) to do 2 more email send attempt but it still attempt only 3 times. After the change, I had rebooted web server but there is not change. Is there a bug for pyEmailMaxResends? I checked OnSend (Data-Corr-) rule and It seems to be checking "RecoverableError" as pre-condition. Give us your advice for this. Thank you in Advance! Reference site: More about Email Account data instances https://pdn.pega.com/sites/pdn.pega.com/files/help_v72/procomhelpmain.htm#data-/data-emailaccount/related.htm Automatic resends When the system sends outbound email, if the connection to the email server fails, messages are automatically queued for resending later. The number of resend attempts made is defined in the Pega-ProcessEngine.pyEmailMaxResends system setting. Message was edited by: Lochan to add Category Data Integration System Administration × Close popover Facebook Twitter Linkedin Email Copy Link Copied! Moderation Team has archived post, learn more × Close popover This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 4 years ago Posted: 28 Apr 2016 15:09 EDT × Close popover Marissa Rogers (MarissaRogers) MOD Senior Community Moderator Pegasystems Inc. US View Profile Send Message MarissaRogers MOD replied to okar1 Hello Ryosuke Oka I see that you opened an SR at the same time as you posted here. Please update this thread with the resolution if one is found through the work on the SR. Thank you! Posted: 4 years ago Posted: 13 May 2016 1:37 EDT × Close popover Ryosuke Oka (okar1) PEGA Sr. System Architect Pegasystems Inc. AU View Profile Send Message okar1 PEGA replied to okar1 We found pyEmailMaxResends is checking whether the error is recoverable or unrecoverable by using the function “pega_integrationengine_default.SendEmailMessage”. So, it is recoverable then refer to pyEmailMaxResends to retry, if not then use default setting as it is. Therefore, it is working as design in some sense but there is no document of what is recoverable error unless you check the function of SendEmailMessage. To workaround this, we need to modify Step 1of Java code or SendEmailMessage based on what need to done. Wish we have a document of recoverable /unrecoverable errors for Email resend. Accepted Solution Posted: 4 years ago Posted: 20 May 2016 14:05 EDT × Close popover Marissa Rogers (MarissaRogers) MOD Senior Community Moderator Pegasystems Inc. US View Profile Send Message MarissaRogers MOD replied to okar1 Upon reviewing the associated SR, SA-23510 has been created. Please refer to this SA if you're having the same question.