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Shrikanth Nekkanti (ShrikanthN5808)
Navistar Inc

Navistar Inc
US
ShrikanthN5808 Member since 2020 5 posts
Navistar Inc
Posted: June 15, 2020
Last activity: June 17, 2020

Unable to route approval to Participant

We configured an approval step to route to a participant. The participant gets added when case is created and is of type Data-Party-Operator.

The approval step has been configured as.

Approval flow type: Single Level

Route to: Participant

At runtime, the approval is always routed to admin operator instead of the participant.

Any thougts?

Pega Platform 8.3 Case Management Other Industry Lead System Architect