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MayanAlagar Member since 2010 41 posts
HCL Techonlogies
Posted: 4 years ago
Last activity: 4 years 1 month ago
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Case Wait is not working

Hi,

I am trying to below implementation.

 

I have Parent Case P1. Child Cases C1 & C2. C1 is created from P1 from Case Designer - One Of Stages in Parent Case P1. Till C1 resolve, P1 case status: Pending-C1. As soon as C1 is resolved, C2 should create immediately. Till C1 resolve, P1 case status: Pending-C2.

 

 

My Approach:

 

Parent Case P1

Stage1

               Update Status P1( Pending-C1)

Create C1 case

Flow F1: start ==> Wait ( Config: Case Dependency. Case: C1. Scope: Org-FW-SampleApplnFW-Work-C1)) ==>   Update Status P1( Pending-C2) ==> End

Stage 2: (Tried with : Automatic transition/Wait for user action)

               

                Flow f2: start ==> Wait ( Config: Case Dependency. Case: C2. Scope: Org-FW-SampleApplnFW-Work-C2))

                Other Process Step.(UI Action)

 

But what happened is, P1 status set to Pending-C1, C1 is crated.

Issue 1: P1 is not waiting assign when C1 to resolve.

Issue 2: P1 is not waiting assign when C2 to resolve(Once C1 is resolve, immediate C2 is crated)

 

Thanks

Alagar

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