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PravinM Member since 2018 39 posts
Hoverstate
Posted: 1 year ago
Last activity: 1 year 6 months ago
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Create Interaction with existing task

Hello All,

Is there any Pega CPM OOTB way of creating interaction case and along with an intent task.
We want to open a new interaction with existing open task.

We have a custom search screen to search for the required task. We are opening the searched task in a new tab which is working fine. The only issue comes for the newly created interaction case which doesn't have all the necessary information, e.g., contact info

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