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Posted: March 6, 2019
Last activity: March 7, 2019
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Create Interaction with existing task
Hello All,
Is there any Pega CPM OOTB way of creating interaction case and along with an intent task.
We want to open a new interaction with existing open task.
We have a custom search screen to search for the required task. We are opening the searched task in a new tab which is working fine. The only issue comes for the newly created interaction case which doesn't have all the necessary information, e.g., contact info
Which version of Pega CS are you using?
Regards
Simon