Question

4
Replies
187
Views
Giovanni Vigorelli (vigog)
PEGA
Senior Solutions Consultant
Pegasystems Inc.
NZ
vigog Member since 2019 17 posts
PEGA
Posted: October 9, 2019
Last activity: October 10, 2019
Posted: 9 Oct 2019 18:38 EDT
Last activity: 10 Oct 2019 3:07 EDT
Closed
Solved

Email channel - "Email account already used" error

Hi There,

I'm creating couple of email channels in 8.3.

The first email channel creation was a breeze. I created an email account and then I configured my new channel without problems.

When I created a second email account, I started having issues.
At the beginning the verification of my new email account failed saying that there was no email listener. I checked and I couldn't actually see any listener with the name of my second email account. So I created a new email listener using the email wizard. Now the verification works fine but when I save my new email channel I receive the error: " Email account already used"

I tried to trace while I saved but I can't see anything in the trace (not an expert in this though).

I tried to delete my second email account and recreate it but I have the same exact behaviour. I even tried to delete, reboot and recreate, same situation.

I wold really appreciate some help on this.

Cheers.

Conversational Channels
Moderation Team has archived post, This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.