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AMITTUTUN Member since 2011 62 posts
JKTechnosoft
Posted: 3 years ago
Last activity: 3 years ago
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Email Listener not not able to process email

We are having issues in email listener where some of the emails are not being processed by Pega. Users are forwarding emails to application email account and report it when thy don’t see it in application.

In the log file we are observing exception like below. How we will resolve this exception?

2017-06-01 22:06:01,488 [ EMAIL-Thread-19] [ STANDARD] [ ] [ ] ( services.email.EmailListener) ERROR EMAIL.JWCAEmailListener.Listener - Caught javax.mail.AuthenticationFailedException when attempting to get new messages
javax.mail.AuthenticationFailedException: Read timed out
at com.sun.mail.pop3.POP3Store.protocolConnect(POP3Store.java:209)
at javax.mail.Service.connect(Service.java:366)
at com.pega.pegarules.integration.engine.internal.services.email.EmailListener.openMailFolder(EmailListener.java:3509)
at com.pega.pegarules.integration.engine.internal.services.email.EmailListener.emailReceive(EmailListener.java:3646)
at com.pega.pegarules.integration.engine.internal.services.email.EmailListener.oneIteration(EmailListener.java:2864)
at com.pega.pegarules.integration.engine.internal.services.email.EmailListener.run_(EmailListener.java:2737)
at com.pega.pegarules.integration.engine.internal.services.listener.ServiceListenerBaseImpl.run(ServiceListenerBaseImpl.java:454)

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