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MVoss Member since 2016 17 posts
Sopra Steria AG
Posted: 6 months ago
Last activity: 5 months 2 weeks ago
Solved

Exclude assignments where operator has no skill from GetNextWork

Hi all,

I have the following situation: 

There is a workbasket which has assignments which require 1 of 3 different skills. When the user clicks "Get Next Work", an assignment should just be returned when the user has the required skill for this assignment.

Following example:

  • Assignment 1 requires Skill A with Urgency 20
  • Assignment 2 requires Skill B with Urgency 40
  • Assignment 3 requires Skill A with Urgency 30
  • Assignment 4 requires Skill C with Urgency 30
  • User has Skill A
  • Result = Assignment 3 will be opened for the user

To make it a bit more complex: As this requirement is just a pilot, business ask to only implement this logic if an assignment will be opened for a specific workbasket. Assignments from any other workbasket will only consider urgency and no skill.

How can I achieve this?

If you don't know for sure or can't answer everything, then also a hint in the right direction would be helpful.

Thanks and Best, Marcel

 

Pega Platform 7.1.9 Low-Code App Development Dev/Designer Studio Senior System Architect
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