Question
FAQ Integration With Pega Chatbot
Hi Team,
I have below queries. Kindly help
1. We have a use case wherein we want to integrate huge number of FAQs from Excel/csv files in chatbot. Would like to know if we can do that using Pega VA.
2. Do we have any feature which extracts data from uploaded document in Pega
Any document with respect to above queries should help.
Regards,
Vinayak K
***Edited by Moderator: Lochan to update platform capability tags***
Hello, there's nothing OOTB that you can use to integrate your own FAQs into a Bot. It is possible to build custom actions in the Bot, which can be used to return an appropriate FAQ. Figuring out which FAQ to return as a response to some customer utterance would also involve a robust NLP trained model.
Hi Amit,
Good Day!
The scenario is we need to extract the data from PDF document. That is NLP is PEGA and the PDF file saving also should be in PEGA. How to save the pdf file in PEGA and how does FAQ bot should processed.
thqnks
Kindly update on my queries.