Hello, there's nothing OOTB that you can use to integrate your own FAQs into a Bot. It is possible to build custom actions in the Bot, which can be used to return an appropriate FAQ. Figuring out which FAQ to return as a response to some customer utterance would also involve a robust NLP trained model.
Posted: 1 year ago
Updated: 1 year ago
Posted: 18 Feb 2020 5:13 EST Updated: 18 Feb 2020 5:26 EST
The scenario is we need to extract the data from PDF document. That is NLP is PEGA and the PDF file saving also should be in PEGA. How to save the pdf file in PEGA and how does FAQ bot should processed.