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Collab Technologies Solutions
Posted: January 29, 2020
Last activity: January 29, 2020
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Finesse via UCCX 11.6 with Pega
I am working with a client that is trying to integrate UCCX via Finesse 11.6 to Pega and they are asking me to provide a URL that they needs to connect to. I was wondering if any one could provide the documentation for the Integration between UCCX and Pega. I am assuming they will be using the latest version of Pega since this is currently in a proof of concept.
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Check this: https://community1.pega.com/system/files/Pega%20Call%20Config%20and%20Operations%20Guide%20CTI%20Link%20with%20Cisco%20Finesse%20CTI%208.1.pdf