Posted: 21 Aug 2018 5:44 EDT Last activity: 4 Sep 2018 21:19 EDT
GetNextWork Allow to open a case for multiple users
Tow or more users are able to open same work objects by clicking GetNextWork option. In case type rule locking functionality set as Optimistic as per business requirement. Need to lock work objejt for single user only, If other users try to open same case it will need to not open. Please help on this.