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AdamP736 Member since 2017 2 posts
Accenture Services Sp ZOO
Posted: 2 years ago
Last activity: 2 years 10 months ago
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How to route case to new operator

Hello,

At the beginning of new case I'm creating new operator, and in further stages I need to route the assignment to him.

1. I create new operator where operatorId= .email (property)

2. I need to assign something to new operator- I tried to set Route to: Operator and i used .Email property but it doesn't work

"Unable to open assignee's Data-Admin-Operator-ID record .Person.Email."

Thanks for help

Regards

***Edited by Moderator Marissa to update categories***

Case Management
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