Question1Replies2427Views×Close popoverAdam Palica (AdamP736) Accenture Services Sp ZOO Accenture Services Sp ZOO PL View ProfileSend Message AdamP736 Member since 2017 2 posts Accenture Services Sp ZOO Posted: October 27, 2017Last activity: October 29, 2017Posted: 27 Oct 2017 6:16 EDTLast activity: 29 Oct 2017 22:22 EDT Closed How to route case to new operatorHello,At the beginning of new case I'm creating new operator, and in further stages I need to route the assignment to him.1. I create new operator where operatorId= .email (property)2. I need to assign something to new operator- I tried to set Route to: Operator and i used .Email property but it doesn't work"Unable to open assignee's Data-Admin-Operator-ID record .Person.Email."Thanks for helpRegards***Edited by Moderator Marissa to update categories*** Case Management ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 3 years agoPosted: 29 Oct 2017 22:22 EDT×Close popoverRaviteja Chatakondu (Raviteja_CH) PEGA Senior Cloud Development Engineer Pegasystems Inc. IN View ProfileSend MessageRaviteja_CH PEGA replied to AdamP736Hi Adam, How about you create a new Work party for the operator upon creation and assign it to the workparty going forward? Also route to operator accepts only static values as operators, if you give .email it checks for operator with name ".email" and hence it is failing. You have to use route to custom, ToWorklist and then give .email. Please find the screenshot below. Hope this helps. --Ravi.