Suresh Oruganti (SureshO6)

SureshO6 Member since 2018 12 posts
Posted: November 16, 2019
Last activity: December 11, 2019
Posted: 16 Nov 2019 5:12 EST
Last activity: 11 Dec 2019 6:01 EST

Incase validation fails in Auto-Process assignment then how to route to manual assignment

I have ticked checkbox of Aut0-Process in assignment then based on when rule the flow running successfully. While autoprocessing the flow sometime validation errors are coming. As of now flow rollback complete assignment where user submit in another assignment. We are showing some error to user to resubmit the assignment and it routes to manual process as usual.

But business requirement is user is already submitted the earlier assignment and as no issue in that assignment why user have to submit again.Instead of this if there are any errors in autoprocess assignment then it should route to manual process and flow can stay over there where user will manually submit the screen.

I tried with ticket method and Transfer assignment but both are processing flows further where AutoProcess when rule doesnot satisfy also because flow action already processed.

Can some one please help me in getting solution on this.

Case Management
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