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PurushotamT6192 Member since 2017 2 posts
TD Bank Financial Group
Posted: October 28, 2017
Last activity: October 8, 2018
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Pega Call Setup

Hi ,

We have upgraded our system from Pega6.2 to Pega 7.2.2 along with following frameworks-

  1. FSIF 7.2.2
  2. FSIS 7.2.2
  3. Pega CRM/CPM Version 7.2.2

CTI Platform: Cisco ICM/UCCE

In Pega v6 we had Pega Call configured and now we want to configure it in Pega v7.2.2.

Can anyone please let me know whether we need to raise separate request for "Pega Call CTI Link Server" software?

Do we have any troubleshoot documents which can help us while configuring the Pega Call in Pega v7.2.2?

Thanks

Purushotam

Pega Customer Service Data Integration
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