Question2Replies64Views AbubakkarS Member since 2017 8 posts Kelly Services Malaysia Sdn. Bhd. Posted: 1 year agoLast activity: 1 year 5 months ago Closed PEGA Chat transcript email formatting and attached file extension.Friends,I'd like to know few information about PEGA chat transcript email and attached file extension.1. Any possibilities to customize the transcript email format with our signature from OOTB ?2. Any possibilities to change the attached file extension from .txt to .pdf with read-only format ?Please help me to give some tips / ideas to achieve this.Appreciate your assistance.ThanksSiddik Pega Customer Service ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 1 year agoAbubakkarS Kelly Services Malaysia Sdn. Bhd. replied to AbubakkarSPlease anyone of you respond. Posted: 1 year agoLochan_DV MOD replied to AbubakkarSHello! We see that this query is a duplicate of another post: PEGA Chat transcript email format Enhancement feasibility We will be closing this post to avoid duplication. Please continue the discussion on the other post. Thank you!