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AbubakkarS Member since 2017 8 posts
Kelly Services Malaysia Sdn. Bhd.
Posted: 1 year ago
Last activity: 1 year 5 months ago
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PEGA Chat transcript email formatting and attached file extension.

Friends,

I'd like to know few information about PEGA chat transcript email and attached file extension.

1. Any possibilities to customize the transcript email format with our signature from OOTB ?

2. Any possibilities to change the attached file extension from .txt to .pdf with read-only format ?

Please help me to give some tips / ideas to achieve this.

Appreciate your assistance.

Thanks

Siddik

Pega Customer Service
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