Question 2 Replies 81 Views × Close popover Abubakkar Siddik` (AbubakkarS) Kelly Services Malaysia Sdn. Bhd. Kelly Services Malaysia Sdn. Bhd. MY View Profile Send Message AbubakkarS Member since 2017 8 posts Kelly Services Malaysia Sdn. Bhd. Posted: May 8, 2019 Last activity: May 13, 2019 Posted: 8 May 2019 0:41 EDT Last activity: 13 May 2019 3:03 EDT Closed PEGA Chat transcript email formatting and attached file extension. Friends, I'd like to know few information about PEGA chat transcript email and attached file extension. 1. Any possibilities to customize the transcript email format with our signature from OOTB ? 2. Any possibilities to change the attached file extension from .txt to .pdf with read-only format ? Please help me to give some tips / ideas to achieve this. Appreciate your assistance. Thanks Siddik Pega Customer Service Share × Close popover Facebook Twitter Linkedin Email Copy Link Copied! Moderation Team has archived post, learn more × Close popover This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 2 years ago Posted: 12 May 2019 23:27 EDT × Close popover Abubakkar Siddik` (AbubakkarS) Kelly Services Malaysia Sdn. Bhd. Kelly Services Malaysia Sdn. Bhd. MY View Profile Send Message AbubakkarS Kelly Services Malaysia Sdn. Bhd. replied to AbubakkarS Please anyone of you respond. Posted: 2 years ago Posted: 13 May 2019 3:02 EDT × Close popover Lochana Durgada Vijayakumar (Lochan_DV) MOD Lead Technical Documentation Specialist Pegasystems Inc. IN View Profile Send Message Lochan_DV MOD replied to AbubakkarS Hello! We see that this query is a duplicate of another post: PEGA Chat transcript email format Enhancement feasibility We will be closing this post to avoid duplication. Please continue the discussion on the other post. Thank you!