ARIJIT16 Member since 2010 3 posts
Cognizant Technology Solutions US Corp.
Posted: April 1, 2019
Last activity: October 16, 2019

Persisting Chat Transcripts


We are building our Customer Contact Center application with PEGA Customer Service. We have installed PEGA Chat v 8.2.1 to enable chat with endusers as a channel of work intake. We have a legal compliance requirement to persist Chat Transcripts. We are finding the chat transcripts in a pagelist ChatDevice.pyChatLog(<ChatInteractionID>).pyLogEntries. However, this information is not found to be persisted either in any PEGA CS DB tables or in any table in the PostGreSQL DB that comes along with the Chat Server installation.

Can someone please advise if there is any OOTB approach of persisting the chat transcripts.

***Edited by Moderator Marissa to update SR Details***

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