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Md Kousik (MdKousik)
Cognizant
Pega Lead System Architect
Cognizant
SE
MdKousik Member since 2015 26 posts
Cognizant
Posted: October 17, 2017
Last activity: November 8, 2017
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PegaCHAT Provisioning issue- Something went wrong

Hi Team,

I am not able to 'register company' while setting up PegaCHAT.
When we try to Register Company, we get “Oops! Something went wrong”.(Screenshot attached) We can’t find any logs or error message.
Every time we try registering the company, company name gets updated in mongodb collection, but above error is thrown on PegaCHAT page. When we hit "Resend Account Details", the email is not dispatched.

I could send mail from terminal through smtp.

Also came across this issue:https://pdn.pega.com/community/product-support/question/pegachat-provisioning-register-company-not-working but it's not related to our installation.cause same smtp configuration has worked for pega co-browse configuration.

Need immediate help on this. Thanks!

Regards,

Kousik

***Updated by moderator: Lochan to tag SR details to post***

Pega Customer Service Conversational Channels System Administration Installation and Deployment SR Created
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