Posted: 26 Jan 2017 19:09 EST Last activity: 27 Jan 2017 16:51 EST
Regarding PegaChat functionality
I just joined a project and they have configured PegaChat before. I saw in implementation guide we have a script that will initaiate PegaChat interaction.Below is the script from the implementation guide. My question is where I will find APIToken? Also is there any link to configure and understand Pega Chat.
Pega Chat is a component of Pega Customer Service that broadens Omni-channel customer engagement by providing effective and efficient customer service over the web. It allows customer service representatives (CSRs) to interact with customers from your website by sending and receiving text messages. Pega Customer Service guides CSRs through chat interactions, making responses consistent and efficient.
Thanks for the reply and the document. It is mentioned in the document that "A sample snippet is emailed to the administrator provisioning email address that you provided when the chat server was installed". This snippet contain the Toke.But I dont know who installed the chat server. Is there anyway I can retrieve it later?
Posted: 4 years ago
Posted: 27 Jan 2017 9:04 EST
Amit Patel (Amit_Patel)
Director, Customer Service Engineering
You can also confirm the token from Chat server landing page as well. Go to the Chat server rule and make sure you have the green "Key verified" message. If so, you can click on the Options menu next to the Save buttons and view XML. There should be a property in the XML that is CompanyId. This should match the token in the snippet. If it does, then you have found the matching Key and Token pair.