Create Case from a Portal
A user views a values list (Names list sourced from a data table) when he logs into his portal. When he selects a value, a Case should be created. How can I achieve this?
I'm quite new to Pega, so I would appreciate any idea.
Pegasystems
You can call the Process API, pxCreateTopCase, and supply the required parameters. The ClassName parameter would be the name of the class to create, say myClassList(x) if the value list held the class names; or myClassPageList(x).className if the class name and the value displayed to the user were different.
See the landing page under Designer Studio / Process & Rules / Processes / APIs for a list of APIs and their parameters.
Coforge Tech
US
Eaiser approach is configure link control, in actions tab add click event with OOTB "CreateWork" action item and supply class name and flow name parameters.
Virtusa
LK
Thanks Sai_INCESSANT. That is the easiest solution.
Ernst and Young
US
Hi Sai_INCESSANT,
Can you tell me where to find the Configure link control.
Virtusa
LK
DhineshMuthappan there's nothing to find. Just drag and drop a button control and configure it.
Add a click event with 'Create Work' action (All Actions > Get Work > Create Work).
Ernst and Young
US
Thanks Akila