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 Pritam Chakraborty (PritamChakraborty)
Capgemini NL
Managing Consultant
Capgemini NL
NL
PritamChakraborty Member since 2012 16 posts
Capgemini NL
Posted: December 26, 2018
Last activity: December 26, 2018
Posted: 26 Dec 2018 7:15 EST
Last activity: 26 Dec 2018 7:51 EST
Closed

Attaching Images with FB / Web chats

Hi All

I have a requirement that, a user should be able to attach an image through FB / WebChat. Can you please let me know if that is possible with 7.4 Pega.

Thanks

Pritam

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Posted: 2 years ago
Posted: 26 Dec 2018 7:51 EST
Piotr Kulig (Piotr Kulig)
PEGA
Principal Product Architect
Pegasystems Inc.
PL

Hello,


All attachments added by user using Facebook channel will be added to service case but Please be aware that it works  only if you are in context of case.


So - yes it works - attachment will be attached to currently processed case. 


Webchat in 7.4 doesn’t support attachments.

We'd prefer it if you saw us at our best.

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