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Capgemini NL
Posted: December 26, 2018
Last activity: December 26, 2018
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Attaching Images with FB / Web chats
Hi All
I have a requirement that, a user should be able to attach an image through FB / WebChat. Can you please let me know if that is possible with 7.4 Pega.
Thanks
Pritam
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Hello,
All attachments added by user using Facebook channel will be added to service case but Please be aware that it works only if you are in context of case.
So - yes it works - attachment will be attached to currently processed case.
Webchat in 7.4 doesn’t support attachments.