josenavas Member since 2013 26 posts
Posted: 4 months ago
Last activity: 3 months 1 week ago

CS Self-Service Application built on multiple Implementation applications


We are trying to define an application stack based on Pega Customer Service, and also including a CS self-service application as recommended in the Pega Academy's Module: Configuring a web chatbot.

Pega recommends a separate application to configure the web chatbot and other channels. This means a CS Self-Service application built on the new Customer Service application.

The problem we have is that we have like two-three implementation applications built on top of a framework application: (in the example are the dashed ones)

CS Self-Service Application Stack

Do we need to add a CS Self-Service on top of every implementation application? or can we use a single one? what is the recommended approach?

Thanks for any advice or suggestions.


Pega Customer Service 8.4 Conversational Channels Communications and Media
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