Question

1
Replies
47
Views
Jose Navas (josenavas)
Hoverstate
Jose Navas
Hoverstate
SV
josenavas Member since 2013 41 posts
Hoverstate
Posted: June 22, 2020
Last activity: July 16, 2020
Posted: 22 Jun 2020 16:18 EDT
Last activity: 16 Jul 2020 13:18 EDT
Closed

CS Self-Service Application built on multiple Implementation applications

Hi,

We are trying to define an application stack based on Pega Customer Service, and also including a CS self-service application as recommended in the Pega Academy's Module: Configuring a web chatbot.

Pega recommends a separate application to configure the web chatbot and other channels. This means a CS Self-Service application built on the new Customer Service application.

The problem we have is that we have like two-three implementation applications built on top of a framework application: (in the example are the dashed ones)

CS Self-Service Application Stack

Do we need to add a CS Self-Service on top of every implementation application? or can we use a single one? what is the recommended approach?

Thanks for any advice or suggestions.

-Jose

Pega Customer Service 8.4 Conversational Channels Communications and Media
Moderation Team has archived post, This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.