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tsys
Posted: January 11, 2017
Last activity: January 13, 2017
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How can we have exact user Interface when we route workbasket and Pull from the workbasket Based on the Skills of operator?
How can we have exact user Interface when we route workbasket and Pull from the workbasket Based on the Skills of operator?
Posted: 4 years ago
You can use toLevelledWorkGroup or SampletoSkilledGroupList OOTB Router Activities to retrieve assignments based on the Skills.In the assignment level you need to give the skill level required.
Hi Karthik,
Thank you for your query posted.
Could you clarify your question.
Do you want to know how to achieve routing of cases from workbasket based on the skills? If yes, then you can use the GetNextWork activity.
Thank you.