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 karthik Gandham (karthikG3591)
tsys

tsys
GB
karthikG3591 Member since 2016 2 posts
tsys
Posted: January 11, 2017
Last activity: January 13, 2017
Posted: 11 Jan 2017 14:22 EST
Last activity: 13 Jan 2017 1:17 EST
Closed

How can we have exact user Interface when we route workbasket and Pull from the workbasket Based on the Skills of operator?

How can we have exact user Interface when we route workbasket and Pull from the workbasket Based on the Skills of operator?

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Posted: 4 years ago
Posted: 11 Jan 2017 20:34 EST
Evita Lobo (Evita_08)
PEGA
Senior Technical Solutions Engineer
Pegasystems Inc.
IN

Hi Karthik,


Thank you for your query posted.


Could you clarify your question.


Do you want to know how to achieve routing of cases from workbasket based on the skills? If yes, then you can use the GetNextWork activity.


Thank you.
Posted: 4 years ago
Posted: 12 Jan 2017 0:07 EST
Vadakkivitel Sasindhran Srijith (SrijithSasindhran)
Incessant Technologies

Incessant Technologies
IN

You can use toLevelledWorkGroup or SampletoSkilledGroupList OOTB Router Activities to retrieve assignments based on the Skills.In the assignment level you need to give the skill level required.