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KEVIN1003 Member since 2012 8 posts
FECredit
Posted: 3 years ago
Last activity: 3 years 1 month ago
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Parent case not proceeds to next stage, although child cases were resolved

We have two child cases created parallelly. But sometimes although child cases resolved, the parent case is not progressing to the next stage. We use "wait" shape to wait till resolution of child cases. Do not know what caused the issue, because it happens randomly but every day. Below SR may be useful too. I would like to know whether it is released in 7.1.8. Our product version is CPM 7.1.3 on Pega 7.1.8

https://pdn.pega.com/support-articles/wait-shape-not-working

Some of our configurations:

Pega Customer Service Case Management
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